Mercy Hospital is committed to providing quality healthcare to our entire community. As part of that commitment, if you receive care at Mercy Hospital and are uninsured, underinsured, or insured but unable to meet your co-payment requirements, our financial counselors are available to assist you with the identification of a financial assistance program to meet your needs. Patients who are unable to pay their bills may be eligible for programs designed to assist families in need including Medicaid, Medicare and social security insurance disability, or for one of Mercy’s comprehensive financial assistance programs.
Financial Assistance Programs at Mercy
Mercy offers comprehensive financial assistance options to help patients who are unable to pay their hospital services bill. These programs options include:
Time Payment Program that offers patients who are unable to pay their balance at one time an extended payment plan arrangement.
Limited Income Discount Program that offers a discount based on family size and household income.
Self-Pay Discount Program that offers a 40% discount to patients who are uninsured but do not meet eligibility requirements for other financial assistance programs.
Charity Care Program that offers care without expectation of payment for patients whose household income is less than 250% of the Federal Poverty Guidelines established by the Department of Health and Human Services.
In addition to the above programs, Mercy is an All Kids Enrollment Site, which means we provide assistance with All Kids application completion and submission. All Kids is a state-funded insurance program for children and Family Care, which provides affordable healthcare for parents of children 18 years or younger. We can also assist with the application process for other federal and state funded assistance programs including Medicaid, Medicare, and social security insurance disability.
How Do I Participate?
To participate in Mercy’s financial assistance programs, patients must meet certain eligibility criteria; eligibility requirements, terms and conditions vary for each financial assistance program. A Mercy financial counselor can help you understand each program more fully and your qualification for each program as well as assist you with the application process. Please note that as part of the application process, you will be required to provide us with certain personal and financial information in order to determine eligibility.
To speak with a financial counselor, please call 312.567.2135 or 312.567.2438 or download a Request form for Determination of Charity Care Eligibility. Please note that Adobe Acrobat Reader is required to view the form and is available free of charge by visiting the Adobe website.
To learn about Mercy’s billing policies, take advantage of online account manager resources, pay your bill online, or review your account online, visit online bill payment.