A Better Emergency ExperienceA better emergency experience.

If you end up in the emergency room, the last thing you want is to sit around waiting for hours to be seen. You’d like to know you’re in good hands and that your health issue can be diagnosed and treated quickly. Thanks to a new partnership between Mercy Hospital and Emergency Medicine Physicians (EMP), a leading provider of emergency medicine services, people who visit the Mercy’s Emergency Department will experience fast treatment, high-quality care and reduced wait times.

“When people come through the door, there will be a physician right there in the waiting room,” explains Tim Corvino, M.D., director of physician services and operations for EMP. Dr. Corvino is also a staff physician at Mercy. “Working alongside a triage nurse, the physician will be part of the triage process and will see patients as soon as they arrive. That alone can help shave 60 minutes off a person’s length of stay.”

Focus on quality
Having physicians performing triage will also improve quality of care, Dr. Corvino explains. Many best-practice guidelines recommend treatment begin within a certain period of time—antibiotic treatment within four hours of hospitalization for people with pneumonia, for example. But if patients spend that precious time waiting to be seen, the best-treatment protocol can’t be followed, Dr. Corvino says.

Even if a patient is not yet in an examining room, he or she can be taken for tests as soon as the physician orders them. So if the doctor determines that a patient needs blood drawn or an X-ray, the patient can be taken directly from the waiting area for tests. By the time the person gets to an exam room, the physician will be able to review results without further waiting. “The faster we can evaluate patients and determine the right course of action, the better the care and the better the outcomes,” Dr. Corvino says.


Mercy’s community clinics bring the excellence of Mercy right to you.

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As a nationally recognized leader in patient safety, cardiovascular care and more, Mercy draws patients from across the Chicago area. The downtown facility features all the modern amenities one would expect from an exceptional big-city hospital. But Mercy knows it’s not always easy for people to get downtown. That’s why the hospital is committed to bringing the best of Mercy out into the community. READ MORE

Quality Matters. Mercy Shines in Ratings and Rankings.

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If you’re like most people today you want to see some proof or evidence that a hospital is all it says it is. Fortunately, there is a wealth of certifications, rankings and data that focus on quality of care and patient satisfaction. At Mercy Hospital & Medical Center, quality is a top priority and patients always come first. READ MORE

Mercy’s Dr. Rami Lutfi and his team performed small incision LAP-BAND® weight-loss surgery.

Mercy’s Dr. Rami Lutfi and his team performed small incision LAP-BAND® weight-loss surgery.

Mercy Hospital & Medical Center surgeon, Dr. Rami Lutfi and his team performed LAP-BAND® weight-loss surgery through a small incision in the umbilicus, leaving no visible scar. The new technique is called Laparo-Endoscopic Single-Site Surgery (LESS) and Dr. Lutfi is among the first in the nation to offer this minimally invasive option. READ MORE