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MER153_WebStory_2.pngQuality Matters. Mercy Shines in Ratings and Rankings.

It used to be that when you wanted a recommendation for a doctor or hospital, you simply asked your friends and neighbors. But if you’re like most people today, you don’t just want to take someone’s word for it; you also want to see some proof or evidence that a hospital is all it says it is.

Fortunately, there is a wealth of certifications, rankings and data that focus on quality of care and patient satisfaction. At Mercy Hospital & Medical Center, quality is a top priority and patients always come first. That’s why Mercy shines in such rankings and ratings. But you don’t have to take our word for it. See for yourself.

Blue Ribbon Heart Care
Blue Cross and Blue Shield recently designated Mercy as a Blue Distinction Center for Cardiac Care.* The designation is awarded only to institutions that meet stringent quality standards and achieve better overall outcomes for cardiac patients. "We're committed to best-practice care and are constantly evaluating our clinical practices to make sure we are meeting our own high standards," says Paul A. Jones, MD, chief of cardiovascular services.

In addition to the Blue Distinction, Mercy was recently recognized as one of the nation's '100 Top Cardiovascular Hospitals' by Thomson Healthcare.

Certified Exceptional
During a stroke, every second matters. Getting treatment at a hospital with a dedicated team of stroke experts can mean the difference between full recovery and permanent damage or death. Certified as a Primary Stroke Center by the Healthcare Facilities Accreditation Program (HFAP), the Mercy Stroke Center provides fast and accurate diagnosis and treatment.  “We treat over 300 strokes a year,” says Jeffrey Kramer, M.D., chief of neurology and medical director of the Stroke Center. “From the moment someone arrives at the emergency room, we work as a team to evaluate, diagnose and then treat.” In order to receive certification, the Stroke Center had to achieve performance measures and follow treatment protocols established by the American Stroke Association and the Brain Attack Coalition. A new Illinois law requires all stroke patients be treated at primary stroke centers. “The new law will help get stroke patients to the right hospital, with the right care,” Dr. Kramer says.

Exceptional Care in the ICU
No one ever wants to end up in the intensive care unit (ICU). But knowing a top-notch ICU is available can put worries to rest. Mercy’s ICU received high scores on an evaluation known as APACHE. The hospital’s overall APACHE score was 62.5, compared with a national average of 50. The mortality rate in the ICU is almost half of the national predicted rate—6.8% compared with 11.1%. And the average time on a ventilator was just 2.5 days, compared with a predicted time of 3.37 days.

“It reflects on the quality of care we’re providing and the exceptional teamwork in the ICU,” says Kamran Mahmood, M.D., a pulmonary critical care specialist and medical director of the ICU. “A strong ICU backs the entire hospital and can help put you at ease.”

Consumer Reports Rates Hospitals
Consumer Reports recently released patient satisfaction ratings for more than 3,400 hospitals across the United States. The ratings are based on survey responses from more than 1 million patients. Mercy’s overall patient rating was higher than all but two of the area’s academic medical centers and higher than all other Chicago community hospitals.

“Spending a little time researching hospitals can help you make more informed choices about your care,” says Sister Sheila Lyne, RSM, president and CEO of Mercy. “And informed choices can lead to better outcomes and a better overall experience.”

Mercy is constantly evaluating itself, and the hospital’s own Patient Satisfaction scores continue to rise. Currently 94% of Mercy’s patients would recommend Mercy Hospital to their friends or family. Quality indicators are an important measure for how to decide what hospital is right for you. And is the case for so many patients, the right hospital is Mercy.


*Designation as Blue Distinction Centers means these facilities' overall experience and aggregate data met objective criteria established in collaboration with expert clinicians' and leading professional organizations' recommendations. Individual outcomes may vary. To find out which services are covered under your policy at any facilities, please call your local Blue Cross and/or Blue Shield Plan.



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